Privacy Policy

Last Updated: 10 April 2025

At Tradock, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you access or use our services, which include our websites, mobile applications, and other online tools. We aim to provide a secure and transparent user experience while complying with all applicable privacy regulations.

We believe that transparency is essential, and as such, we outline the types of data we collect, why we collect it, how we use it, and what your rights are as a user. Whether you are browsing, trading, or applying for a position with us, we ensure your information is protected with care. We continuously review and update our practices to reflect evolving legal standards, industry best practices, and the needs of our users.

1. Scope and Application of This Privacy Policy

A) Personal Data:

This Privacy Policy applies to all personal data collected by Tradock, including data collected through our website, our trading platforms, mobile applications, APIs, customer support services, and communication channels. It sets the boundaries for how we handle personal information and outlines our accountability for protecting it. This applies to data collected both online and offline through direct user engagement or third-party interactions.

B) Which Users Does it Target:

Visit or interact with our website
Register an account on our trading platform
Use any Tradock services or features
Apply for a job or internship
Contact customer support or submit inquiries

Additionally, this policy extends to individuals whose information may be provided to us through referrals, event participation, marketing channels, or partnerships. Whether you’re accessing our services from a desktop, mobile device, or third-party integration, this policy remains in effect.

C) Third-Party Policy:

Please note that this Privacy Policy does not apply to any third-party websites, services, or applications that may be linked to or integrated with our platform. We recommend that you review the privacy policies of any third-party services before using them. These external services may operate under different rules and responsibilities when handling your data.

D) You can reach our Data Protection Team at:

Tradock Trading
Esplanade de Pont-Rouge 9, 1212 Lancy, Switzerland – Alto Pont-Rouge
Email: [email protected]
Phone: +1 647 600 5317, +61 27 241 6771, +44 2038 852351

We are committed to resolving privacy-related concerns efficiently and with care. Your feedback helps us improve our practices.

2. Information We Collect

We collect various types of personal information to provide, maintain, and enhance the services we offer. The data we collect is used to help us better understand user behavior, ensure platform security, and comply with applicable regulations.

A) Information You Provide to Us:

This includes information you directly submit through our registration forms, job applications, contact submissions, or trading tools. Common data collected includes:

Full name, date of birth, contact number, and email address
Residential or business mailing address
Identity verification documents such as passports or driver’s licenses
Financial details for processing transactions (e.g., bank account or card info)
Professional information including resumes, references, and credentials (for job applicants)

We may also collect additional data such as survey responses, referral information, or communication preferences. The information you provide is essential to enabling personalized service and complying with financial regulations.

B) Automatically Collected Information:

Certain data is automatically gathered when you use our services. This helps us analyze platform usage, detect irregularities, and improve system efficiency. Examples include:

IP address, geolocation, browser type, and operating system
Device identifiers, usage timestamps, and clickstream data
Session duration, navigation paths, and referring URLs

We use this data to identify technical issues, understand user engagement patterns, and protect against unauthorized activity. This kind of information allows us to continuously refine the performance and usability of our services.

C) Third-Party and Supplemental Information:

We may obtain data from external sources, such as:

Identity verification services for compliance
Payment processors and financial institutions
Government or regulatory agencies
Marketing partners or event sponsors

This supplemental information enhances our internal records and improves service reliability. It also enables us to meet legal standards and strengthen fraud prevention protocols.

D) Cookies and Similar Technologies:

Tradock uses cookies and similar tracking technologies to deliver a consistent and tailored experience. These tools help with:

Authentication and login management
Retaining language and interface preferences
Analyzing visitor behavior across pages
Delivering interest-based advertisements

You may adjust cookie settings in your browser at any time. However, disabling cookies could limit functionality or cause parts of the site to perform poorly.

3. How We Use Your Information

Your information is used for several core functions that enable our business and enhance your experience as a user. We always consider data protection principles when applying your information in the following ways:

A) To Provide and Operate Our Services:

We need your information to:

Register and manage your account
Authenticate logins and protect your session
Facilitate deposits, withdrawals, and trade execution
Enable account-specific features and services

This data supports a seamless user experience while also delivering regulatory and security safeguards.

B) To Communicate With You:

Tradock uses your contact details to:

Send system alerts, platform updates, and transactional notifications
Respond to customer inquiries and support tickets
Deliver newsletters and product announcements (only with your consent)

You can control communication preferences at any time from your account dashboard or by contacting our support team.

C) To Improve the Platform and Develop New Features:

We rely on user behavior insights to:

Enhance navigation and page loading performance
Test new layouts, tools, or services
Resolve bugs, errors, and bottlenecks

This analytical use of data ensures that our platform remains competitive, scalable, and user-friendly.

D) To Comply With Legal and Regulatory Obligations:

We process your information as required by:

Anti-Money Laundering (AML) regulations
Know Your Customer (KYC) protocols
Recordkeeping and financial audit requirements

We also comply with tax, licensing, and consumer protection laws as part of our global operations.

E) To Detect and Prevent Fraud or Harm:

Tradock continuously monitors user data and system activity to:

Prevent unauthorized access and fraudulent transactions
Mitigate cybersecurity threats
Investigate suspicious or abusive behavior

This helps us protect our infrastructure and maintain user trust across the platform.

4. Legal Bases for Processing Personal Data

We process your data based on legal grounds that ensure fairness, necessity, and compliance. The specific basis depends on the nature of your interaction with Tradock and applicable local laws.

A) Contractual Obligation:

Processing is required to provide the services you request. For instance, executing a trade or managing your account relies on the availability of your personal information.

B) Legal Compliance:

Certain laws require us to collect, store, and disclose personal data. This applies especially to financial and tax records, identification checks, and law enforcement disclosures.

C) Legitimate Interests:

We may use your data to enhance security, improve services, or run business analytics. We assess each use case to ensure that our interests do not override your rights.

For marketing and other non-essential services, we rely on your explicit consent. You may withdraw this consent at any time without impacting your access to core services.

E) Vital Interests:

In emergencies, we may process your data to protect you or others. This is rare but permitted when necessary to ensure health or safety.

We carefully evaluate each data processing purpose to ensure it aligns with these bases.

5. Data Minimization and Accuracy

At Tradock, we adhere to the principle of data minimization. This means we only collect and retain the information that is directly relevant and necessary for the specific purpose at hand. Reducing data collection to the essential helps limit exposure, protects your rights, and simplifies compliance.

A) Data Collection Practices:

We design our forms and systems to avoid collecting excessive or unrelated information. Our development team regularly reviews input fields, data flows, and storage locations to ensure we’re only gathering what we truly need.

B) Data Accuracy and User Control:

To maintain data accuracy, we enable users to update their information through their account dashboards. We also perform automated consistency checks and audits to identify and correct anomalies. If you believe any data we hold is inaccurate or outdated, you are encouraged to notify us so we can take prompt corrective action.

Ensuring data quality not only benefits you, the user, but also enhances platform performance and customer service outcomes.

We understand that your personal information is sensitive, and we are committed to ensuring it remains protected. Tradock shares your data only when absolutely necessary, and always with appropriate security and confidentiality safeguards in place.

A) With Service Providers:

We partner with a limited number of third-party service providers who help us deliver our services. These include payment processors, customer support vendors, data hosting facilities, and analytics providers. These entities have access to your data only to the extent required to perform their functions and are bound by contractual obligations to protect it.

B) For Legal and Regulatory Requirements:

We may disclose your information if we are required to do so by law or in response to legal proceedings, subpoenas, court orders, or regulatory investigations. This includes compliance with tax authorities, financial regulators, or law enforcement bodies when necessary.

C) Business Transfers:

In the event of a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of the business assets. We will notify you via email and/or a prominent notice on our platform of any change in ownership or control of your personal information.

In specific circumstances, we may share your data with third parties when you have provided explicit permission. For example, if you opt into a promotional event, cross-platform trading initiative, or marketing partnership.

Tradock does not sell, lease, or rent your personal information to any third party for profit. Our data-sharing practices are guided by strict privacy standards and a commitment to user trust.

7. Data Retention Policy

Your information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods are based on the nature of the data and the purposes for which it is collected, including compliance with legal, regulatory, tax, accounting, or reporting obligations.

A) Operational Necessity:

We retain data to ensure continuity of your account and trading history. This allows us to provide historical transaction records, maintain account performance metrics, and preserve support correspondence.

B) Regulatory Compliance:

We must retain certain data for set periods as required by financial laws and international regulatory standards. For example, data related to anti-money laundering laws may be held for up to seven years.

C) Security Investigations:

In cases involving potential fraud or suspicious activity, data may be retained longer to assist in investigations and protect Tradock and its users.

D) Anonymization or Deletion:

Once retention is no longer necessary, we take steps to securely delete, anonymize, or de-identify your information. Backups are also cleared following a scheduled cycle to prevent data sprawl.

We periodically review our data retention policies to ensure that we store only what is essential and legally required, thus minimizing privacy risks.

8. Your Rights and Choices

As a user of Tradock, you have several rights with respect to your personal data. These rights are grounded in global data protection regulations and aim to give you greater control over how your information is used.

A) Right to Access:

You may request confirmation about whether we process your personal data and, if so, request a copy of the data we hold about you.

B) Right to Rectification:

If any personal information we hold about you is inaccurate or incomplete, you can request an update to correct it.

C) Right to Erasure:

You have the right to request the deletion of your personal data under certain conditions, such as when it’s no longer necessary for the purpose for which it was collected.

D) Right to Object:

You can object to our processing of your personal data when it is based on our legitimate interests or used for direct marketing purposes.

E) Right to Restriction:

In certain circumstances, you may request that we restrict how we process your personal data.

F) Right to Data Portability:

You can request to receive a copy of your personal data in a commonly used, machine-readable format or request that we transfer it to another service provider.

To exercise any of these rights, please contact us at: [email protected]. We aim to respond to all verified requests within 30 days, subject to applicable law.

9. Security Measures and Data Protection

Tradock prioritizes data protection and employs a comprehensive range of technical and organizational security measures to keep your information safe.

A) Encryption:

All sensitive data, including financial information and login credentials, is encrypted both in transit (via TLS) and at rest using strong industry-standard protocols.

B) Access Controls:

Only authorized personnel have access to user data. Each access point is protected by multi-factor authentication and subject to audit logs and access controls.

C) Infrastructure Security:

We use secure cloud environments and data centers with redundant architecture, disaster recovery planning, and continuous monitoring.

D) User Education and Awareness:

We periodically inform users about cybersecurity best practices and encourage strong password hygiene. Users are also prompted to enable two-factor authentication for added protection.

E) Third-Party Audits and Testing:

We conduct regular penetration tests and third-party audits to identify and mitigate vulnerabilities across our systems.

Despite these efforts, no system can be guaranteed 100% secure. We urge users to take personal precautions and to contact us immediately if they suspect any unauthorized activity.

10. International Data Transfers

Tradock operates globally, which means your data may be transferred to and processed in countries other than your country of residence. We ensure that all international transfers comply with relevant data protection laws.

A) Cross-Border Compliance:

When personal data is transferred to jurisdictions without equivalent privacy laws, we rely on mechanisms such as Standard Contractual Clauses or other legal safeguards to ensure data security.

B) Service Provider Obligations:

All third-party service providers involved in data transfers are contractually bound to handle data according to our privacy standards and applicable international regulations.

In jurisdictions requiring express consent for cross-border transfers, we obtain it explicitly through account registration forms or policy acknowledgment prompts.

By using our services, you acknowledge that your data may be transferred, stored, and processed outside of your jurisdiction.

11. Children’s Privacy

Tradock’s services are not intended for individuals under the age of 18. We do not knowingly collect or process data from minors.

If we become aware that we have inadvertently collected personal data from a child without verified parental consent, we will take appropriate steps to delete that information as soon as possible.

B) Age Verification:

During the registration and identity verification process, we take steps to ensure that users meet the minimum age requirement for participation.

C) Reporting Concerns:

If you believe that a child under 18 has provided personal data to Tradock without parental consent, please contact us immediately at [email protected].

12. Policy Changes and User Notification

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Changes will be effective upon posting unless otherwise stated.

A) Notification Methods:

When we make significant changes, we will notify users via email, dashboard notifications, or alerts on our website. The date of the most recent update will always be listed at the top of this document.

B) Review and Acknowledgment:

We encourage users to regularly review this policy to stay informed of how we protect your information. Continued use of our services after changes have been posted constitutes acceptance of the revised terms.

13. Contacting Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact our privacy team.

Tradock Privacy Office
Esplanade de Pont-Rouge 9, 1212 Lancy, Switzerland – Alto Pont-Rouge
Email: [email protected]
Phone: +1 647 600 5317, +61 27 241 6771, +44 2038 852351

We strive to respond to all inquiries in a timely and transparent manner. You may also contact your local data protection authority if you feel your rights have not been adequately addressed.