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Find answers to your questions, get support, and learn how to make the most of our platform

Frequently Asked Questions

Find quick answers to the most common questions

How do I create a new account?

Creating an account is simple! Click the ‘Sign Up’ button in the top right corner, fill in your personal details, verify your email address, and complete the identity verification process. The entire process typically takes 5-10 minutes.

What are the minimum deposit requirements?

The minimum deposit varies by account type and payment method. For standard accounts, the minimum deposit is $100 via credit card or bank transfer. Premium accounts require a minimum of $5,000. Check our pricing page for detailed information.

How long do withdrawals take to process?

Withdrawal processing times depend on your chosen method. Credit card withdrawals typically take 3-5 business days, bank transfers take 1-3 business days, and e-wallet withdrawals are usually processed within 24 hours.

Is my personal and financial information secure?

Absolutely! We use bank-grade encryption (SSL 256-bit) to protect all data transmissions. Your funds are held in segregated accounts with tier-1 banks, and we’re regulated by multiple financial authorities to ensure the highest security standards.

What trading platforms do you offer?

We offer multiple trading platforms including our proprietary web platform, mobile apps for iOS and Android, and MetaTrader 4 & 5. Each platform is designed to cater to different trading styles and experience levels.

How do I contact customer support?

Our support team is available 24/5 through multiple channels: live chat (fastest response), email [email protected], or phone +1-123-4567. We also have extensive self-help resources and video tutorials available.

Getting Started with Tradock

How do I sign up?

You can register easily by visiting our website and filling out a short form with your details.

Is there a minimum deposit?

Yes, a small minimum deposit is required to begin trading, which varies by account type.

Do I need identification?

Yes, we require standard identification documents to comply with security and regulatory requirements.

Can I try a demo?

Absolutely! We offer a free demo account so you can practice before committing real funds.

Trading Features and Tools

Are charts available?

Yes, our platform offers advanced charting tools with customizable indicators.

Can I use mobile apps?

Of course! Tradock is fully optimized for mobile trading anytime, anywhere.

Is real-time data provided?

Yes, real-time market data is available across all supported instruments.

Do you offer education?

We provide extensive educational materials, tutorials, and webinars to help you grow as a trader.

Deposits and Withdrawals

How do I deposit funds?

You can deposit easily via credit card, bank transfer, or supported e-wallets.

Are withdrawals quick?

Yes, we process withdrawals swiftly, usually within 1-3 business days.

What about currency options?

We support multiple currencies to make global trading more convenient.

Are there any withdrawal fees?

We keep fees low and transparent; please check our fee schedule for details.

Account Security

Is my account safe?

Yes, we use multi-factor authentication, advanced encryption, and real-time monitoring to protect your funds and personal data.

Do you have two-factor authentication?

Yes, 2FA is available and strongly recommended to enhance your account security.

What if I notice suspicious activity?

Report it immediately—our team will secure your account and investigate right away.

Is my personal data shared?

Never. Your information is kept private and protected under strict security protocols.

Support

How can I contact support?

Our support team is available 24/5 via live chat, email, and phone.

Can I reset my password?

Yes, you can reset it anytime using our secure recovery process.

Do you offer multilingual support?

Yes, our team provides assistance in several major languages depending on your region.

Mobile Trading

Is mobile trading secure?

Yes, every mobile transaction is encrypted, and our app is built with security-first design.

Can I access charts and tools on mobile?

Absolutely. Our app includes interactive charts, indicators, and full-featured trading tools.

Will I get alerts on the app?

Yes, you’ll receive real-time alerts on price changes, trade opportunities, and account activity.

VIP Membership

What are the VIP benefits?

VIPs enjoy reduced fees, early feature access, exclusive research, and personal support.

How do I become a VIP?

VIP status is granted based on your account activity—reach out to us to see if you qualify.

Do VIPs get dedicated support?

Yes, VIP members are assigned a dedicated account manager for priority assistance.

Trading Features & Tools

What markets can I trade?

You can trade stocks, crypto, commodities, indices, and forex—all in one platform.

Are there commissions or hidden fees?

No. We offer zero-commission trading with full transparency—no hidden charges.

Do you offer trading insights?

Yes, you’ll get real-time market data, expert analysis, and insights to inform your strategy.

Still Need Help?

Get in touch with our support team

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Call Us

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+1 647 600 5317

+61 27 241 6771

+44 2038 852351

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Write Us

[email protected]

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Find Us

Esplanade de Pont-Rouge 9, 1212 Lancy, Switzerland – Alto Pont-Rouge

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About Us

Learn about our company and mission

Learn More

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Why Choose Us

Discover what sets up apart

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Range of Markets

Explore our trading instruments

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Join thousands of satisfied
customers today

Experience premium service, cutting-edge technology, and unparalleled support

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Lightning Fast

Execute trades in milliseconds

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Bank-Grade Security

Your funds are always protected

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24/7 Support

Expert help whenever you need it

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